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| Most Popular Software Metrics Reports
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| Your request for Software Metrics white papers returned limited or no results. The request has been expanded to include Metrics white papers.
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Best Practices in the Call Center: A Customer Touch-Point Methodology
sponsored by Oracle Corporation
 | White Paper: | Posted: 26 Jan 2009
| | Published: | 26 Jan 2009 | |
Summary: |
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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Business Intelligence for the Health Care Industry: Actionable Insights for Business Decision Makers
sponsored by SAP America Inc
| White Paper: | Posted: 26 Jan 2009
| | Published: | 23 Jan 2009 | |
Summary: |
Hospitals from across the world are facing increased pressure to improve operations from multiple directions. What is needed is a new generation of business intelligence (BI) tools and applications designed with the health care sector in mind, capable of integrating cross and inter-departmental processes and information.
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Earned Value Lite: Making Earned Value Management Work for Every Project
sponsored by Oracle Corporation
| White Paper: | Posted: 10 Aug 2009
| | Published: | 01 May 2009 | |
Summary: |
Read this paper to learn how the implementation of 10 fundamental steps can help your organization reap the rewards of EVM and give you the visibility you need to complete your projects on time and within budget.
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Improving Sales Productivity: An Opportunity for Sales and IT Leadership
sponsored by Microsoft
| White Paper: | Posted: 18 Aug 2009
| | Published: | 01 Apr 2008 | |
Summary: |
The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments.
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Making Quality a Deliverable in Eclipse-Based Java Development
sponsored by Instantiations
| White Paper: | Posted: 04 Feb 2009
| | Published: | 04 Feb 2009 | |
Summary: |
CodePro AnalytiX as part of a continuous or nightly-build process, seamlessly integrate it into any Eclipse-based Java development environment, or use a combination of the two implementation approaches.
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Operational Excellence: Enabling Sustained Growth Spotlight on the Americas
sponsored by SAP America Inc
| White Paper: | Posted: 26 Jan 2009
| | Published: | 23 Jan 2009 | |
Summary: |
Operational excellence means consistently doing things well across the value chain as a way of gaining competitive advantage. In its broadest terms, it is a discipline that drives corporate strategy.
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The Impact of Lean on Consumer Product Manufacturers
sponsored by SAP America Inc
| White Paper: | Posted: 04 Feb 2008
| | Published: | 01 Feb 2007 | |
Summary: |
Discover the impact of Lean on consumer product manufacturers and gain key tips in implementing successful Lean initiatives across the enterprise.
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SEE: Related Topics