WHITE PAPER:
Read this paper to see how Microsoft Office SharePoint Server (MOSS) brings together collaboration and document management in a way that is extremely easy for knowledge workers to learn and use.
WHITE PAPER:
Content delivery networks (CDNs) can pave the way for using rich media in an enterprise but make sure you understand how it works. In this e-guide, Tom Nolle, President of CIMI Corporation dives into how CDNs work, their protection from denial of service attacks and the new mission for CDN providers.
WHITE PAPER:
This whitepaper explores the sources of friction between business users and IT and offers up recommendations on how to adjust your strategy to minimize these problems.
WHITE PAPER:
This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives.
WHITE PAPER:
Read this white paper to learn how a process-based approach to managing application demand can finally help IT service organizations give their user base what they want—more revenue, more market share, and more customers.
WHITE PAPER:
This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper.
WHITE PAPER:
Access this resource to explore how multi-sourcing and the cloud are changing the role of IT, and how you can realize an integrated, dynamic service chain that benefits the whole enterprise.
