WHITE PAPER:
This white paper contains critical information about spear phishing and how to prepare your users and systems from falling for these targeted attacks being masked as trustworthy content.
WHITE PAPER:
This white paper provides an analysis of a comprehensive survey with 144 senior IT managers examining the impact training and skill level had on the success of 377 IT projects.
WHITE PAPER:
Single Sign-On has emerged as a significant technology that resolves a major issue for organizations with multiple platforms, servers and applications requiring unique usernames and passwords for access.
WHITE PAPER:
This report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management.
WHITE PAPER:
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
WHITE PAPER:
It's always a good idea to take stock of your skills, your pay, and your certifications. To that end, here is a review of 15 of the top-paying certifications for 2014. With each certification, you'll find the average (mean) salary and a brief description.
WHITE PAPER:
An organization is only as successful as the people who run the Service Desk. Check out this white paper and explore key ways you can recognize the right people to help build your Service Desk team.
WHITE PAPER:
This white paper discusses the technology that can be deployed to extend talent management practices across the enterprise with a focus on leadership positions.
WHITE PAPER:
This white paper introduces a customized learning assessment work package that extends the value of one business intelligence and performance management platform by teaching your business users the skills they need to drive success.
