Customer Experience White Papers

(View All Report Types)
Single Source of Truth: A Guide for Real User Measurement in the Workplace
sponsored by SOASTA, Inc
WHITE PAPER: Inside this valuable resource, discover how, by measuring from the user's browser or app, real user management (RUM) tools can quantify the correlation between page load time and user engagement, and show where to optimize performance for more positive outcomes.
Posted: 11 Jul 2013 | Published: 11 Jul 2013

SOASTA, Inc

Take Your Life Back With Tools That Maximize Desktop Virtualization from the Data Center to the Endpoint
sponsored by DellEMC and Intel®
WHITE PAPER: Examine tools and platforms designed to maximize the value of virtual desktops – from the data center to the endpoint.
Posted: 22 Jun 2016 | Published: 31 Dec 2015

DellEMC and Intel®

Social Login 101
sponsored by Gigya
WHITE PAPER: View this white paper to learn why social login -- with permission-based access to first-party identity data -- is the better option for getting the kind of information that creates relevant cross-channel experiences. Read now to explore the basics of social login, best practices, and benefits for consumers and businesses.
Posted: 27 Jun 2014 | Published: 27 Jun 2014

Gigya

Web User Experience: Common Indicators for Business and IT Collaboration
sponsored by Dell Software
WHITE PAPER: This paper discusses how to bridge the gap in user experience management (UEM) between business stakeholders and IT by helping each group better understand both perspectives on the user experience. It describes the most common UEM indicators and what they mean to both the business and IT. 
Posted: 29 Dec 2010 | Published: 27 Dec 2010

Dell Software

What's your Customer Experience Advantage?
sponsored by SAP America, Inc.
WHITE PAPER: SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage.
Posted: 23 Mar 2011 | Published: 23 Mar 2011

SAP America, Inc.

Citrix Xendesktop : Desktop Virtualization for all – Technical overview
sponsored by Citrix
WHITE PAPER: In this whitepaper, you’ll find a discussion of the various options that FlexCast provides to help meet the computing requirements of various user types.
Posted: 26 Aug 2013 | Published: 26 Aug 2013

Citrix

10 Ways for Developers to Benefit from Application Performance Management Solutions
sponsored by Riverbed Technology, Inc.
WHITE PAPER: This white paper covers ten key strategies for developers looking to improve the quality and performance of their software through application management (APM) solutions.
Posted: 01 Aug 2014 | Published: 31 Dec 2013

Riverbed Technology, Inc.

Top 10 Benefits of Modernizing Your Desktop
sponsored by VMware
WHITE PAPER: Faced with a growing number of client devices, new user requirements, and the challenges of desktop management, many companies are determining that the conventional PC-centric model is no longer effective. This white paper explores the concept behind desktop modernization and outlines ten reasons you should start adopting it.
Posted: 25 Jun 2012 | Published: 22 Jun 2012

VMware

Tablets Welcomed. How to Get Any Device, on Any Network Reliably and Securely
sponsored by Cisco
WHITE PAPER: Discover how you can embrace the tablet invasion into your workplace with an architectural network approach that will enhance user experience, mitigate security issues, and enforce effective management.
Posted: 24 Jul 2012 | Published: 30 Jun 2011

Cisco

4 Steps to Creating a Mobile Strategy
sponsored by Appcelerator
WHITE PAPER: Read this white paper to learn four steps to decrease time-to-market and development costs, increase customer adoption and revenues, and enjoy greater flexibility and control when launching enterprise mobile apps.
Posted: 20 Aug 2012 | Published: 20 Aug 2012

Appcelerator