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Getting Started with Master Data Management
sponsored by DataFlux Corporation
 | White Paper: | Posted: 05 Jan 2009
| | Published: | 24 Dec 2008 | |
Summary: |
This paper focuses on what is master data, why it is needed, how to get started in managing it, and methodologies for implementing master data management.
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Is Your WLAN Helping You Comply with Security Guidelines of the PCI Standard?
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 23 Dec 2008
| | Published: | 23 Dec 2008 | |
Summary: |
This paper discusses how HP ProCurve can help you deploy a secure and managed Wi-Fi infrastructure that can defend itself against wireless threats and help you comply with PCI guidelines.
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Why CRM Has Failed the Customer - And What to Do about It
sponsored by InQuira Inc
| White Paper: | Posted: 15 Dec 2008
| | Published: | 15 Dec 2008 | |
Summary: |
This white paper offers insights into why CRM has fallen short in serving customers-and it shows how to start getting CRM right.
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The Dirty Dozen: Preventing Common Application-Level Hack Attacks
sponsored by Logicalis
| White Paper: | Posted: 11 Dec 2008
| | Published: | 11 Dec 2008 | |
Summary: |
This paper describes 12 of the most common hacker attacks and provides basic rules that you can follow to help create more hack-resistant Web applications.
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Web Application Security: Automated Scanning versus Manual Penetration Testing
sponsored by Logicalis
| White Paper: | Posted: 11 Dec 2008
| | Published: | 11 Dec 2008 | |
Summary: |
This paper explains the two primary methods for discovering Web application vulnerabilities: using manual penetration testing and code review or using automated scanning tools and static analysis.
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Institutional Identity Theft: How the Identity Theft of Your Customers Leads to the Erosion of Your Company's Profits and Good Name
sponsored by Perimeter eSecurity
| White Paper: | Posted: 04 Dec 2008
| | Published: | 04 Dec 2008 | |
Summary: |
Read this whitepaper for a look at the real losses sustained by organizations whose customers experience identity theft and best policies, procedures, and solutions to reduce your organizations risk.
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Get Personal: Capitalize on Your Subscriber Data with a Unified User Profile
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 19 Nov 2008
| | Published: | 19 Nov 2008 | |
Summary: |
This IDC white paper discusses the role of user profile management in the telecom industry. Service providers' (SPs) efforts to manage, capitalize on, and provision user information across multiple databases are critical to fuel applications-led services.
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Seven Reasons Why SIP Will Improve Your Customer Care Strategy
sponsored by Genesys
| White Paper: | Posted: 18 Nov 2008
| | Published: | 18 Nov 2008 | |
Summary: |
This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.
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Customer Interaction Analytics: Quality of Care on the Critical Path
sponsored by Genesys
| White Paper: | Posted: 18 Nov 2008
| | Published: | 18 Nov 2008 | |
Summary: |
As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording.
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Achieving Profitable Growth through Exceptional Customer Experience
sponsored by CA
| White Paper: | Posted: 07 Nov 2008
| | Published: | 07 Nov 2008 | |
Summary: |
In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
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Frost & Sullivan: Understanding the FACTA Red Flags Rule and Recommendations for Compliance
sponsored by RSA, The Security Division of EMC
| White Paper: | Posted: 17 Oct 2008
| | Published: | 16 Oct 2008 | |
Summary: |
This paper by Frost & Sullivan provides an overview of the FACTA Red Flag rule and delineates guidelines for compliance.
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A Monthly Report from the RSA Anti-Fraud Command Center Phishing Repository
sponsored by RSA, The Security Division of EMC
| White Paper: | Posted: 17 Oct 2008
| | Published: | 16 Oct 2008 | |
Summary: |
Each month the RSA Anti-Fraud Command Center (AFCC) issues its Phishing Intelligence Report. We invite you to review the reports for your own benefit, and you are welcome to reuse the information and distribute it.
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6 Best Practices for Preventing Enterprise Data Loss
sponsored by RSA, The Security Division of EMC
| White Paper: | Posted: 17 Oct 2008
| | Published: | 01 Feb 2008 | |
Summary: |
Read this white paper to learn six (6) best practices you can follow to prevent enterprise data loss in order to protect revenue, limit customer attrition, and meet government regulatory requirements.
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Customer Insight: Many Organizations Desire It, yet Few Really Possess It
sponsored by Siperian, Inc.
| White Paper: | Posted: 13 Oct 2008
| | Published: | 13 Oct 2008 | |
Summary: |
This whitepapr explains how real customer insight is possible with a category of software known as Master Data Management [MDM].
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CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs
sponsored by Pivotal CRM, a CDC Software solution
| White Paper: | Posted: 10 Oct 2008
| | Published: | 10 Oct 2008 | |
Summary: |
This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.
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SEE: Related Topics