WHITE PAPER:
When your business wants to gain the advantages of voice over IP (VoIP) and unified communications (UC) technology, where will you find the expertise to do it? How do you choose a partner that’s right for you? Continue reading to gain advice from four small businesses.
WHITE PAPER:
This case study dives into the decisions made by the growing Saratoga Hospital, in an effort to revamp their technology, leverage their data, and make intelligent decisions. Read on to see how they are helping more patients than ever, with greater insights.
WHITE PAPER:
Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.
WHITE PAPER:
Read how Microsoft and Polycom’s partnership offers customers an end-to-end, fully interoperable unified communications (UC) solution that combines real-time instant messaging, voice, video, and data to lower business costs, improve productivity, and achieve a faster return on investments (ROI).
WHITE PAPER:
Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...
WHITE PAPER:
The Plantronics UC Toolkit, Trial FAQ provides responses and direction to the typical questions IT organizations raise during the trial and evaluation of UC audio devices.
WHITE PAPER:
Accurate decision making is key to your company's survival. Read this paper to learn how collaborative business intelligence (BI) can help streamline the decision making process. Learn to optimize efficiency and business transparency by creating a collaborative BI framework that connects BI information and decisions to business outcomes.
WHITE PAPER:
This research report presents results from a survey of 360 line of business managers in regards to B2B integration, and also offers recommendations on narrowing the gap between business and IT to maximize returns from B2B integration initiatives.
WHITE PAPER:
This paper provides an overview of opportunities and benefits and includes two "before and after" scenarios -- one in financial services and one in healthcare -- that demonstrate how IBM clients have benefited from integrated business communications.
