Intermedia Contact Center Analytics: Agent Dashboard
PRODUCT OVERVIEW:
To consider 3 reasons to leverage agent dashboards in your contact center, tap into this overview.
Posted: 31 May 2024 | Published: 31 May 2024
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Quickly and Easily Get the Insights You Need with AI Sentiment Analysis
PRODUCT OVERVIEW:
In order to ensure high service quality and improve the customer experience (CX), many organizations have turned to customer insights for better interactions across the board. However, accessing, leveraging, and integrating these insights is easier said than done. Dig into this white paper to learn more.
Posted: 30 May 2024 | Published: 30 May 2024
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Intermedia Archiving Automatically Preserve, Protect, And Retrieve Your Critical Business Communications
WHITE PAPER:
Today, organizations are leveraging a variety of communication tools, including chat, SMS, calls, and video to enhance their collaboration efforts. However, with this comes the potential for insecure sharing of business-critical information and data, which can hurt a company immensely. Access this white paper to learn more.
Posted: 29 May 2024 | Published: 29 May 2024
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Common Buying Triggers: Starting The Conversation About Moving To Cloud Communications Systems
WHITE PAPER:
As more and more companies start to adopt cloud communications systems, many are hesitant to do so or can be unsure of when to make the move. So, how should you begin that conversation? What potential buying triggers should you watch out for? Dig into this guide to learn more.
Posted: 23 May 2024 | Published: 23 May 2024
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Intermedia Contact Center + EHR Integration
PRODUCT OVERVIEW:
Intermedia's Contact Center solution integrates with leading EHR systems to streamline patient-employee communications and improve healthcare outcomes. Automated patient verification, outreach, and self-service features can help reduce operational costs and increase revenue. Download the datasheet to learn more.
Posted: 22 May 2024 | Published: 22 May 2024
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Contact Center Integrations Better Experiences For Employees And Customers Using Your System Of Record.
PRODUCT OVERVIEW:
This product sheet explains how Intermedia Contact Center can improve your agents’ call effectiveness by integrating disparate data sources to foster faster, more personalized customer interactions. View it here to get started with 9 use cases.
Posted: 17 May 2024 | Published: 17 May 2024
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Your UCaaS Checklist
EGUIDE:
Evaluating UCaaS providers and cloud-based products can be overwhelming, especially as market growth continues throughout 2018. Access this e-guide to uncover 3 areas of criteria when assessing UCaaS vendors and learn how to ensure top security measures are in place, so you can embrace the many inherent benefits of UCaaS.
Posted: 22 Feb 2018 | Published: 22 Feb 2018
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Squash Large Business Email Security Challenges
EGUIDE:
If you're a large enterprise, your security needs are unique. So don't take advice from a small organization, and learn how to accommodate the challenges specific to your size. This exclusive e-guide explores some Exchange security challenges and considerations that large enterprises face on a daily basis.
Posted: 15 Sep 2016 | Published: 13 Sep 2016
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How Hosted Private Cloud Services Fill Cloud Model Gaps
EGUIDE:
For enterprises that are leery of private or public cloud, hosted private cloud services – also known as a managed cloud – may be a better option. This exclusive e-guide details what differentiates a managed cloud platform from other cloud options and explores services offered by managed clouds.
Posted: 15 Sep 2016 | Published: 13 Sep 2016
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How Enterprise File Sync-and-share is Changing the Backup Game
EGUIDE:
Cloud-based file sync and share is becoming more popular as employees use their own devices to access corporate data. This e-guide details why organizations are turning to consumer cloud-based file-sharing and collaboration services to keep their company's data safe.
Posted: 14 Sep 2016 | Published: 12 Sep 2016
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