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OSS and CRM - Integration That Pays
sponsored by Comarch
 | White Paper: | Posted: 06 Jan 2009
| | Published: | 06 Jan 2009 | |
Summary: |
Previously, putting up with the gap between CRM and OSS worlds has been a viable - though not
optimal - strategy for most operators. But now that the telecommunications industry is undergoing the "communications and content over IP" transformation, service providers are starting to redesign their business models and to rethink the infrastructure.
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A Framework for Assuring IT Service Quality and Performance
sponsored by CA
| White Paper: | Posted: 06 Jan 2009
| | Published: | 06 Jan 2009 | |
Summary: |
The goal of the white paper is to present a framework that IT organizations can customize for use in their environment and also the framework highlights that an IT organization must implement in order to continually improve its capabilities.
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Reduce Functional, Regression and Performance Testing Costs across Your End-to-end Oracle Siebel Application Environment
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 29 Dec 2008
| | Published: | 23 Dec 2008 | |
Summary: |
The Siebel Business Process Testing Accelerator from Infosys and HP helps you substantially reduce total cost of ownership (TCO) by cutting down on the test maintenance costs and substantially reducing testing cycle time.
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Take a Holistic Approach to Business Driven Security
sponsored by IBM
| White Paper: | Posted: 22 Dec 2008
| | Published: | 19 Dec 2008 | |
Summary: |
Read this white paper to learn about actions that organizations can take to drive security efforts from a business-driven perspective, and how leadership from IBM can help enable success.
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Oracle Revs up Battle for Mid-market Applications Customers
sponsored by Oracle Corporation
| White Paper: | Posted: 18 Dec 2008
| | Published: | 18 Dec 2008 | |
Summary: |
Oracle has announced a number of initiatives that highlight its mid-market ambitions, its application integration strategy and --
most of all -- its growing passion for partners.
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Dataquest Insight: Oracle and SAP Approach the Small and Midsize Business Application Market via Different Product and Channel Approaches
sponsored by Oracle Corporation
| White Paper: | Posted: 18 Dec 2008
| | Published: | 18 Dec 2008 | |
Summary: |
In this report, Gartner analyzes Oracle's and SAP's recent moves with respect to small and midsize business application products and channels and what they mean for company ecosystems.
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ITCentrix Report: An IT View of Services-Oriented Storage
sponsored by Hitachi Data Systems
| White Paper: | Posted: 16 Dec 2008
| | Published: | 16 Dec 2008 | |
Summary: |
Services-oriented storage has the potential to evolve the relationship between storage administrators and business lines from one that today focuses on storage as an impediment to one that emphasizes storage as an enabler of application optimization.
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Optimizing Customer Retention Programs
sponsored by Portrait Software
| White Paper: | Posted: 16 Dec 2008
| | Published: | 16 Dec 2008 | |
Summary: |
Read this case study and find out about how Uplift Modeling can help your marketing programs and increase campaign ROI.
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Why CRM Has Failed the Customer - And What to Do about It
sponsored by InQuira Inc
| White Paper: | Posted: 15 Dec 2008
| | Published: | 15 Dec 2008 | |
Summary: |
This white paper offers insights into why CRM has fallen short in serving customers-and it shows how to start getting CRM right.
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Get the Facts: Real-Time, On-Demand Information for Business Intelligence and Data Integration
sponsored by Vision Solutions
| White Paper: | Posted: 12 Dec 2008
| | Published: | 12 Dec 2008 | |
Summary: |
This white paper shows how a software-based data replication solution can drive value by providing simplified, on-demand enterprise-wide data sharing and right-time data integration for any business.
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Q&A for Determining Whether Oracle Advanced Customer Services Is Right for You
sponsored by Oracle Corporation
| White Paper: | Posted: 11 Dec 2008
| | Published: | 11 Dec 2008 | |
Summary: |
Oracle Advanced Customer Services can be a valuable investment. Read this whitepaper to assess the level of services offered and help determine if this investment can benefit your organization.
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Invest and Innovate Today, Grow Your Business Tomorrow
sponsored by SAP America Inc
| White Paper: | Posted: 10 Dec 2008
| | Published: | 10 Dec 2008 | |
Summary: |
Learn how integrated software solutions help you invest and innovate to sustain your company's growth by differentiating products and services keeping your costs down and prices competitive and more.
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IT Briefing: Extending Domino Applications to Smartphones
sponsored by Motorola Good Technology Group
| White Paper: | Posted: 09 Dec 2008
| | Published: | 09 Dec 2008 | |
Summary: |
Motorola's Good Technology Group is leading the way, utilizing its market-proven secure transport to enable mobile applications. This document looks at current trends supporting application access outside the enterprise's four walls.
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The Payoffs of a Single View
sponsored by Infor
| White Paper: | Posted: 05 Dec 2008
| | Published: | 05 Dec 2008 | |
Summary: |
This paper details the single view strategies of several global companies that have successfully applied the vision to achieve their view and the technology to enable it.
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The One-to-One Future: Are We There Yet?
sponsored by Infor
| White Paper: | Posted: 05 Dec 2008
| | Published: | 05 Dec 2008 | |
Summary: |
The need for one-to-one marketing has never been more urgent. This white paper shows how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future.
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MORE SPECIFIC TOPICS:
Contact Management |
CRM Analytics |
Mobile CRM |
PRM |
Profiling