Service Level Management Research
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VNTT creates climate of business innovation with IBM cloud solution
Sponsored by: IBMFollow one organization as they launch their cloud service platform built on the latest IBM system software and blade servers for cost-effective, efficient delivery of cloud services.
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Be a multi-sourced IT services broker
Sponsored by: Hewlett-Packard CompanyThe short-term gains of ad hoc cloud adoption can quickly lead to long-term service integration and management pains without a well-developed cloud deployment plan. Review this essential resource to help guide you when designing your cloud service strategy.
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3 Common Pitfalls to SLM—And How to Avoid Them
Sponsored by: CA NimsoftAccess this essential resource to uncover the three major pitfalls in service level management and detailed advice for avoiding these roadblocks when deploying and managing your cloud services.
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Be a multi-sourced IT services broker
Sponsored by: Hewlett-Packard CompanyAccess this white paper to learn about an advanced service integration and management (SIAM) model that can help reduce the costs and complexities of global multi-supplier IT environments. Discover key advice for becoming a successful IT service broker.
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Database as a Service: Reference Architecture - An Overview
Sponsored by: ORACLE APACThis resource introduces and defines the concept of Database as a Service (DBaaS). Inside, discover how this approach to database delivery can help you reduce costs, improve service levels, and more.
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CA Nimsoft Monitor for servers
Sponsored by: CA NimsoftLearn more about an advanced server monitoring tool that provides a complete view of your core server resources in a single, easy-to-use console. Learn more about how this next-gen platform enables centralized management of remote processes and services for a wide variety of server configurations.
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Maximising automation and the industrialisation of IT
Sponsored by: ComputerWeekly.comThis report from analysts Bob Tarzey and Clive Longbottom makes the case for automation in IT operations management.
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Software Education Series Part One: A Guide to Service Catalogues
Sponsored by: CherwellThis white paper offers key insight into how you can create a service catalogue, and even provides an easy-to-use service catalogue template. Read now to learn why a properly implemented service catalogue will not only benefit your business, but your customers as well.
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7 Stages of IT Monitoring Grief
Sponsored by: Zenoss, Inc.Download this eBook to find out where you are in the 7 Stages of IT Monitoring Grief and how you can put a stop to the endless cycle of the IT monitoring challenge.
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Gartner: Best practices for I&O for cloud-readiness
Sponsored by: ComputerWeekly.comGartner analysts explain how Infrastructure and Operations (I&O) teams can best prepare for the cloud.
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Best Practices for Agile Change and Release Management
Sponsored by: SERENA Software, Inc.In order for businesses to remain competitive, they have to deliver innovative applications and service that surpass their competitors and are often the representation of their business. View this resource to learn how you can streamline processes for both your development and operations teams.
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Enjoy a secure, reliable, lower-cost server environment with Server Management Services
Sponsored by: Hewlett-Packard LimitedAccess this exclusive resource to learn how this new approach to service management will improve productivity and uptime while lowering server costs.
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Guide: Maximizing the Value of Cloud for Small-Medium Enterprises
Sponsored by: ComputerWeekly.comThis guide from the Open Group, helps small and medium sized companies take advantage of cloud computing to develop their business.
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Thetrainline.com: Datacentre Transformation
Sponsored by: ComputerWeekly.comJosko Grljevic, IS Director of thetrainline.com, explains how he cut its IT costs dramatically by virtualising its data centre and moving IT services into the cloud.
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Domino’s Pizza: Datacentre Transformation
Sponsored by: ComputerWeekly.comColin Rees, IT Director at Domino’s Pizza explains how a project to move the company data centre into the cloud has transformed its online business.
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Why ITIL® is Important
Sponsored by: Global KnowledgeDiscover what the Information Technology Infrastructure Library (ITIL) is and what benefits your organization can gain from leveraging this set of best practices, such as improved service delivery and increased agility.
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Energizing your return on data investment - SOA as architecture for integration and infrastructure (Presentation Transcript)
Sponsored by: MuleSoftRead this transcript of internationally recognized service-oriented architecture (SOA) expert and thought leader, best-selling author of Enterprise Application Integration, and CTO and founder of the cloud consulting firm Blue Mountain Labs, David Linthicum's presentation on SOA as the single most valuable architectural basis for the cloud.
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SysAid IT Success Story: LG Electronics, Canada
Sponsored by: SysAid Technologies LtdThis case study examines how LG Electronics deployed a new helpdesk solution that allowed them to manage, monitor, and prioritize all of their IT tasks on one powerful platform.
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Transforming Operations Management Through Service Assurance with EMC
Sponsored by: EMC CorporationThis video describes the key capabilities of service assurance and how it can help your organization transform your operational management and ensure the availability and performance of your business applications and services.
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Data Centre Operational Efficiency Best Practices
Sponsored by: IBMIn an effort to reduce costs and increase agility, many companies are taking steps to improve data centre efficiency. This white paper presents key findings from new data centre efficiency research and reveals tactics you can execute to optimise resource utilisation, improve service levels, and more.
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Cloud SLAs: Defining the Right Requirements Up Front
Sponsored by: Hewlett-Packard CompanyThis expert e-guide explores essential factors to consider when evaluating a cloud service provider. Discover what to look for and how to voice your requirements up front to ensure you get the most from your cloud environment.
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Inventory Optimization for the Consumer Products Industry
Sponsored by: IBMAccess this resource to discover an inventory optimization strategy that improves service levels and reduces working capital costs through improved inventory planning, adjusts inventory levels through tested planning methods, and facilitates coordinated inventory planning for the entire consumer products supply chain.
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Cloud Provider’s Wish List: The Need for Management and Reporting Tools
Sponsored by: Visual Network SystemsUncover the need for cloud service management and cloud monitoring tools for service providers in this E-Guide from SearchCloudProvider.com. Learn best practices associated with cloud service management, top challenges and solutions, and much more.
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Build the Intelligent, Integrated Enterprise
Sponsored by: Red HatWatch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions.
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Service Virtualization: Reduce the time and cost to develop and test modern, composite applications
Sponsored by: Hewlett-Packard CompanyRead this white paper to learn how developers and testers can leverage service virtualization to reduce software business risk, minimize delays, increase software quality, meet SLAs for performance and quality, maximize team productivity, and support globalization.
