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SOA in Any Economic Climate: Adopting a Lifecycle Approach to Software Quality Management
sponsored by IBM
 | White Paper: | Posted: 20 Aug 2008
| | Published: | 20 Aug 2008 | |
Summary: |
This paper explains how organizations are adopting new approaches such as Service Oriented Architecture (SOA) as a way to create agile reusable business services that are intended to help them respond to rapid changes and business opportunities.
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Using Technologies to Increase Perfect Order Metrics
sponsored by Intermec
| White Paper: | Posted: 13 Aug 2008
| | Published: | 13 Aug 2008 | |
Summary: |
Companies are continually finding new ways to get the right goods to the right customers on time. This white paper explains how each aspect of perfect order performance can be improved through enhancements to data collection processes and technologies.
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Delivering the Reports, Plans & Metrics Sales Needs
sponsored by Cognos Incorporated
| White Paper: | Posted: 11 Aug 2008
| | Published: | 01 Jun 2008 | |
Summary: |
With IT, Sales can scorecard, plan, and understand more about the client, and anticipate opportunities.
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Delivering Reports, Plans and Metrics for Better Marketing
sponsored by Cognos Incorporated
| White Paper: | Posted: 11 Aug 2008
| | Published: | 01 Jun 2008 | |
Summary: |
Learn how IT can help deliver critical business information for Marketing resulting in less guesswork, greater customer value, and greater return on investment.
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Improving Operations with Reports, Plans and Metrics
sponsored by Cognos Incorporated
| White Paper: | Posted: 11 Aug 2008
| | Published: | 01 Jun 2008 | |
Summary: |
This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control.
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Case Study: Children's Memorial Hospital
sponsored by ABS Associates, Inc.
| Case Study: | Posted: 28 Jul 2008
| | Published: | 25 Jul 2008 | |
Summary: |
In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
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Show How Marketing Makes Money: A 5-Step Plan for Proving ROI
sponsored by Vtrenz, Inc
| White Paper: | Posted: 26 Jun 2008
| | Published: | 01 Jan 2007 | |
Summary: |
This white paper outlines a simple plan to help ensure the outcome of your evaluation efforts both meaningful and manageable.
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Application Perspective: Online Business Application Performance
sponsored by Keynote Systems
| Product Overview: | Posted: 26 Jun 2008
| | Published: | 01 Feb 2008 | |
Summary: |
Keynote Application Perspective provides an operational solution for monitoring Web pages and transactions around the clock to quickly determine site outages or slowdowns before your customers are affected. Application Perspective synthetic monitoring ...
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Active Quality Monitoring of Premium Services
sponsored by Comarch
| White Paper: | Posted: 20 Jun 2008
| | Published: | 01 Jan 2007 | |
Summary: |
Quality of Service (QoS) monitoring is a must for anyone in the telecommunications business, yet the tools and techniques have hardly changed during the last decade.
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CIO2CIO Global Research Study: Business Intelligence and Master Data Management (MDM)
sponsored by SAP America Inc
| White Paper: | Posted: 18 Jun 2008
| | Published: | 01 Jul 2007 | |
Summary: |
This global CIO2CIO research program was conducted for SAP, Inc. to gain insight into information management practices in various regions of the world and the research was conducted among IT professionals in the U.S., Europe and Asia.
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Meeting Tomorrow's Internet Performance Requirements
sponsored by Keynote Systems
| White Paper: | Posted: 26 Feb 2008
| | Published: | 01 Mar 2007 | |
Summary: |
This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
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BuilderMT Increases Customer Satisfaction from 66% to 90% in Less than a Year with Parature
sponsored by Parature, Inc.
| Case Study: | Posted: 25 Feb 2008
| | Published: | 01 Jan 2006 | |
Summary: |
BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency.
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The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them
sponsored by Parature, Inc.
| White Paper: | Posted: 25 Feb 2008
| | Published: | 01 Jan 2007 | |
Summary: |
This white paper discusses the most common mistakes made by customer support teams, provides insights into how to avoid them, and cites examples of organizations that have experienced these issues and have adopted solutions to correct them.
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Acquire, Analyze, and Present Data with LabVIEW
sponsored by National Instruments
 | Software Listing: | Posted: 22 Feb 2008
| | Published: | 01 Feb 2008 | |
Summary: |
NI LabVIEW is an open environment designed to make interfacing with any measurement hardware simple.
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Keep Your Web Customers Coming Back: Three Improvements to Enhance Your Customer's Experience
sponsored by Cisco Systems, Inc.
| White Paper: | Posted: 22 Feb 2008
| | Published: | 01 Jan 2007 | |
Summary: |
The Web offers many ways to service your customers 365 days a year, 24 hours a day, inlcuding self-service tools like tracking, online account access, and customized recommendations for products and services.
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MORE SPECIFIC TOPICS:
Business Metrics |
Financial Metrics |
MIPS |
Operational Metrics (Systems) |
Software Metrics