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Customer Insight: Many Organizations Desire It, yet Few Really Possess It
sponsored by Siperian, Inc.
 | White Paper: | Posted: 13 Oct 2008
| | Published: | 13 Oct 2008 | |
Summary: |
Customer insight is the ability to form a comprehensive picture of each customers characteristics, relationships, buying patterns and potential upsell opportunities, coupled with the ability for authorized parties to access that data.
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The Value of Customer Insight
sponsored by Siperian, Inc.
 | Webcast: | Posted: 13 Oct 2008
| | Premiered: | Available On Demand | | | Speakers: |
David Loshin, President
Joe DosSantos
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Summary: |
True customer insight removes obstacles and combines data in new ways to make previously hidden trends, interrelationships and influences visible.
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Speed Response Times - Reduce Costs: Convert Documents into Easily Managed Electronic Assets
sponsored by Premiere Global Services
| Product Literature: | Posted: 10 Oct 2008
| | Published: | 10 Oct 2008 | |
Summary: |
With Premiere Global Services' Enterprise Document Solutions, key document delivery processes are automated, so your valuable resources can stay focused on your core business.
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Voice of the Customer: Text Analytics for the Responsive Enterprise
sponsored by IBM
| White Paper: | Posted: 08 Oct 2008
| | Published: | 08 Oct 2008 | |
Summary: |
VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands.
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ITIL, the IT Service Catalog, and Service Level Management
sponsored by newScale, Inc.
| Webcast: | Posted: 07 Oct 2008
| | Premiered: | Available On Demand | | | Speakers: |
Rodrigo Flores, CTO and Founder
Char LaBounty, President and Founder
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Summary: |
This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM)...
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Podcast - How to Produce an Actionable IT Service Catalog
sponsored by newScale, Inc.
 | Podcast: | Posted: 07 Oct 2008
| | Premiered: | 07 Oct 2008 | |
Summary: |
The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
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Planning for Seasonal Orders: Coping with Seasonality, Promotions and Other "Events" in Customer Driven Supply Chains
sponsored by CDC Software - Ross Enterprise
| White Paper: | Posted: 07 Oct 2008
| | Published: | 07 Oct 2008 | |
Summary: |
This white paper discusses the challenges of managing seasonal demand in detail and provides solutions to effectively manage expected and unexpected peaks or dips in demand.
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Rising to the Next Level of Growth: How Best-in-class Food Manufacturers Perfect Order Performance
sponsored by CDC Software - Ross Enterprise
| White Paper: | Posted: 07 Oct 2008
| | Published: | 07 Oct 2008 | |
Summary: |
This paper explains how business applications and automation can enable a company to meet customers' expectations of fresh goods with the greatest shelf life possible and provide goods of the highest safety and quality.
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Making a Science of Search: Informatica Helps Elsevier Reinvent
sponsored by Informatica
| Case Study: | Posted: 07 Oct 2008
| | Published: | 07 Oct 2008 | |
Summary: |
Elsevier relies on Informatica® Identity Resolution™ to automate the task of searching and matching international addresses in its sales information system to provide this single view of its customers.
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How Can I Deliver Exceptional Support to My Multi-Services Customers?
sponsored by CA
| Product Literature: | Posted: 06 Oct 2008
| | Published: | 04 Oct 2008 | |
Summary: |
CA IT Management solutions can help to retain and grow existing customers by providing exceptional customer support in all aspects of your business.
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Simplifying the Government Data Center Network
sponsored by Juniper Networks, Inc.
| Webcast: | Posted: 06 Oct 2008
| | Premiered: | Available On Demand | | | Speakers: |
Shrikant Latkar
Viswesh Ananthakrishnan
Troy Herrera
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Summary: |
The speakers in this webcast will discuss what's happening in data centers today and Juniper's vision to address data center challenges.
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Products and Services: ERP for Importers, Manufacturers and Distributors
sponsored by Xperia
| Product Literature: | Posted: 02 Oct 2008
| | Published: | 19 Jun 2008 | |
Summary: |
Xperia is a leading provider of enterprise software solutions, applications and services that enable businesses to maintain a competitive advantage and deliver operational efficiencies that produce bottom line results.
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SAVO Never Sell Alone™
sponsored by SAVO Group
 | Software Demo: | Posted: 29 Sep 2008
| | Published: | 27 Sep 2008 | |
Summary: |
Savo has been helping companies big and small across all industries to have better conversation between sellers and buyers.
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Drive Sales Performance: Keys to preparing your reps for today's sale environment - Vendor Webcast
sponsored by SAVO Group
| Webcast: | Posted: 26 Sep 2008
| | Premiered: | Available On Demand | | | Speaker: |
Leigh Segall, VP of Marketing
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Summary: |
View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep.
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Improving Service in Volatile Markets
sponsored by Microsoft Dynamics
| White Paper: | Posted: 26 Sep 2008
| | Published: | 26 Sep 2008 | |
Summary: |
To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes. This white paper demonstrates techniques for doing so.
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MORE SPECIFIC TOPICS:
Customer Satisfaction |
Customer Self-Service |
Web-Based Self-Service