Modern APM: Focus on user experience

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Application performance management (APM) should never be one-sided, and if IT staffers hyper-focus on technical matters, the user experience won't get the attention it deserves.

That's exactly what Tom Cabanski of Blinds.com discovered when a glitch on the company's app prevented customers from ordering free samples, a critical step in turning browsers into buyers.

In this e-guide, experts relay how IT staffers at Blinds.com refocused their APM strategy to see issues not just on a technical level but also through the eyes of the user. Access now and you'll also learn ways to modernize your APM strategy.

Vendor:
CA Technologies
Posted:
Feb 8, 2021
Published:
Feb 14, 2016
Format:
PDF
Type:
eGuide
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