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The State of Service Management

Cover

A survey conducted by the Aberdeen group showed that very few organizations have obtained the profitability they wish from their service businesses. The goals of improving service profitability and improved customer satisfaction are tightly linked, and an organization doesn't need to sacrifice customers to obtain operational sustainability. 

Read this white paper to learn more about the current state of the service enterprise and the goals and investments prioritized by service leaders. It also displays performance benchmarks of leading service organizations and other factors that contribute to best-in-class performance.

Vendor:
SAP America, Inc.
Posted:
04 Feb 2013
Published:
04 Feb 2013
Format:
PDF
Length:
33 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.