Software Quality Research Library

Using web services to extend the reach of your legacy mainframe applications to distributed platforms and the internet allows a much broader collection of information systems to take advantage of the core business logic and critical business data available from the mainframe. More and more companies are taking this approach, and as such IBM has geared its technology strategy, particularly with DB2 and MQ, toward this purpose.

This approach, however, produces an unintended consequence. That consequence is a much more complicated problem resolution process with problem symptoms often going unreported; and even when reported, they rarely point directly at the root cause. This open availability of mainframe applications and data has also put added pressure on constrained programming resources to quickly identify and correct problems.

Compuware Abend-AID has long been the standard for mainframe problem resolution. Abend-AID includes capabilities and techniques designed specifically to meet these demands of changing technology and added complexity.

This paper discusses how you can leverage existing Abend-AID capabilities to simplify problem resolution even in these increasingly complex systems. You'll learn more about diagnosing DB2 and WebSphere MQ problems with Compuware Abend-AID.