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Posted:
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04 Sep 2008
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Published:
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04 Sep 2008
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Format:
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PDF
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Length:
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12
Page(s)
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Type:
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White Paper
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Language:
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English
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ABSTRACT:
This paper begins with a discussion of the challenges that SMBs face in managing and supporting the IT solutions they need to run their businesses and examines the obstacles they face trying to effectively meet service management objectives. It then explores strategies for selecting a service management solution and how the SaaS approach can help SMBs meet these support challenges without increasing the burden on overworked IT personnel.
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Author
Laurie McCabe
Vice President
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SMB Insights & Solutions
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BROWSE RELATED
RESOURCES
Business Process Automation | Business Processes | CRM | Hardware | Inventory Management | IT Managers | SMBs | Software | Software as a Service
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View All Resources
sponsored by Cisco Systems, Inc.
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Software Quality Research Library
