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ABSTRACT:
In this podcast, Current Analysis Principal Analyst Amy Larsen DeCarlo and SearchTelecom.com Site Editor Kate Gerwig and discuss the current pressures on telecom service providers to come up with higher margin value-added services to distinguish them from their competitors in an environment where "reductions" and recession are bandied about far more frequently than "growth" and "opportunity." The podcast emphasizes that there is still plenty of room for growth for service providers able to guarantee service quality via a secure and stable network infrastructure, as well as the importance of customer service support to maintaining and growing services, particularly as more carriers move down market to tap into SMB demand.
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Speaker
Amy Larsen DeCarlo
Principal Analyst, Internet/Managed Services at Current Analysis
Amy Larsen DeCarlo has 15 years experience covering IT and telecom as an industry analyst and a journalist. She currently serves as Principal Analyst, Internet/Managed Services at Current Analysis where she focuses on a number of aspects of the managed services sector including managed hosting, managed security, managed applications and managed storage. She also tracks Internet services such as streaming media, CDN, and messaging.
Amy has also held staff positions at a number of publications including tele.com magazine, InformationWeek, InternetWeek, and Data Communications magazine. She also worked as an analyst with Enterprise Management Associates where she oversaw multi-client studies in a number of aspects of network and application management.
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Software Quality Research Library
