Software Quality Research Library

Extraprise Siebel On Shore Services (S.O.S.) was a perfect fit for Cumis. S.O.S. provides a management structure, experienced resources with knowledge of the client, extended production support and enhancement capabilities, SLA response commitments, and competitive pricing. Extraprise was tasked with taking all 2nd and 3rd level support responsibilities as well as enhancement of the platform. This enabled Cumis to reduce their internal Siebel team down to one business lead resource from as many as five full-time headcount. The Extraprise onboarding process enabled Cumis to quickly transition responsibilities and begin sending support and enhancement related requests to Extraprise within 30 days from contract initiation.