Software Quality Research Library

Extraprise, a leading CRM integrator, has completed over 700 CRM projects over the full range of CRM system planning, development and deployment. Extraprise spends a significant amount of time analyzing potential points of failure and developing means to mitigate risks. As part of our research into better understanding failure points, Extraprise conducted a survey of CRM users and support providers. This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group's COLLABORATE 08 conference in April 2008.