Software Quality Research Library

IT has a critical role to play by providing Operations with timely information in areas such as quality management, supply chain, and cost control. With IT, Operations can monitor, plan, and understand what needs to be done to ensure production is in step with customer demand. To gain the right insight and win at the margins, Operations must overcome three important barriers. Each barrier underscores the need for information sweetspots, greater accountability, and more integrated decision-making.