One common question that ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) analysts are asked during strategic consulting engagements with IT executives is, "When should my organization begin a CMDB project?"
The CMDB lays the groundwork for higher-level analytics, which further increases automation and efficiency.
As the integration of the CMDB and other service management systems takes place, the value of the CMDB will continue to grow. Integration to change reveals relationships that could cause a failed change; research of incidents allows quick resolution and full understanding of problem components; relationships to services provide insights that were previously unknown.
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