As technical barriers are eliminated and more organizations begin to adopt Internet protocol - based telephony (IPT), companies are finding that there are demonstrable, real-world total cost of ownership (TCO) advantages associated with implementing IPT solutions. Along with delivering the same or better quality and reliability as traditional systems, IPT solutions offer distinct benefits including lower costs, simplified management and greater flexibility to add applications like conferencing, centralized voice mail, and unified messaging, enabling branches to deliver premium service to customers. In line with both financial imperatives and the philosophy that your branch is your business, IPT is able to lower the costs and provide value-added communications applications to employees in branch and retail locations.
By offering a framework for identifying the various and sometimes subtle factors that impact costs, and offering a comprehensive range of IPT solutions, Avaya is helping all types and sizes of organizations utilize IPT solutions to lower the cost of branch communications while exceeding customer expectations.
Software Quality Research Library
