In March 2008, online fraud and abuse management service provider iovation, inc. commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying iovation's ReputationManager. ReputationManager is a realtime fraud management solution and a forensic fraud analysis tool to identify and reduce the impact of online fraud such as chargebacks, stolen credit cards and identity theft, as well as abusive activity such as chat abuse, predatory behavior, and other forms of online harassment. This study illustrates the financial impact of using ReputationManager as part of a financial services organization's online credit card application process.
In conducting in-depth interviews with an existing iovation customer, Forrester found cases where ReputationManager was able to identify and reduce the impact of fraud, specifically when an individual was using a stolen identity to apply for financial credit. This led to a reduction in loss exposure as well as improvement to the overall efficiency of the organization's fraud detection process.
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