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ABSTRACT:
To understand the changes and momentum in human capital management (HCM), the Americas’ SAP Users’ Group (ASUG®) and SAP have established an ongoing HCM Benchmarking forum. The study analyzes several dimensions -- staffing, cost, organizational model, IT deployment, and best-practices adoption.
In short, the study finds that the best human capital management organizations constantly reassess their processes to strike a balance in the drive to optimize efficiency, cost, and service delivery in a continually changing environment. Top performers in this area balance the traditional demands of transactional efficiency with value-added activities that drive company profits and growth and help prepare for future innovations.
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Author
Katharina Müllers-Patel
Senior Principal in the SAP Value Engineering Group
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SAP
Katharina Müllers-Patel, PhD, a senior principal in the SAP Value Engineering group based in Newtown Square, Pennsylvania. She manages the joint ASUG/SAP Benchmarking and Best Practices program, which covers finance, human capital management, supplier relationship management and procurement, governance, risk, and compliance, total cost of ownership, supply chain planning, manufacturing, new product development and introduction, and customer contact centers. Prior to joining SAP, Müllers-Patel worked as a strategy consultant with A.T. Kearney, delivering operational, organization, and corporate strategy engagements at the C level for global corporations with a particular focus on shared services, business transformation, and strategic planning.
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Software Quality Research Library
