CASE STUDY:
As part of a larger outsourcing project, Allied Solutions decided to outsource their IP Telephony infrastructure to take advantage of the stability, security, and redundancy that a data center could offer. To achieve this goal, they turned to CDW’s Hosting and Managed Services solutions.
WHITE PAPER:
See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
CASE STUDY:
When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.
WHITE PAPER:
This Unified Communications Buyer's Guide explores how UC can benefit your organization, how to know if your company is ready for UC, questions you should ask any potential UC vendor, and much more!
WHITE PAPER:
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.
PRESENTATION TRANSCRIPT:
If you're looking to better manage your IP telephony but don't know where to start, this presentation transcript, taken from the webcast of the same name, can help.
EGUIDE:
This expert E-Guide will help readers understand key information about the evolution of enterprise technology, how to prepare the enterprise for mobile telephony, and the value of combing IP telephony (IPT) with unified communications (UC).
PODCAST:
This podcast introduces an interesting solution to address the concern of legitimate use cases that haven't made multicast routing any less cumbersome to implement. Find out how you can deploy multicast routing a lot simpler using this innovative technology.
EZINE:
Despite the rise of smartphones and tablets, many organizations still depend on the IP telephone, because of its reliability and functionality.But with hundreds of models on the market and a plethora of available features, how do you choose the right one for your business? This issue of Network Evolution dials in on that question and more.
PRODUCT LITERATURE:
Productivity gains and cost savings from unified communication applications can be challenging for organizations considering the required investment. Based on a survey of 200 organizations using these applications, this paper outlines their challenges.
